I think the fix that we had for syncing worked for what it was intended to do, it just brought to light greater issues with the problem. Why are people syncing? To get a team that they feel is guaranteed to win. Why is that so important? Because most people are playing for title points, not for fun - thus losing is seen as inefficient, and generates resentment to whoever is the "source" of your loss. So playing on truly random teams was fantastic for people that are either more casual, or just interested in playing for playings sake - it's like just joining in to a random TF2 server. You can go in, shoot some guys, help your team with your objectives, and probably have fun regardless of the outcome. Titles (and related things, like Fame) in GW have been a double edged sword: they're a terrific motivation for people to play, but as we've seen, sometimes they come with some consequences. So while we can implement the syncing fix, I don't think it's in our interests to do so until it's coming along with something that's part of fixing the bigger problem. Generally I'm not a fan of band-aid solutions unless there's no other choice, I like to get at the real problem where we can. And for what it's worth, bug fixes for old stuff do make it into the builds that we're putting out when we've got time for them. The unfortunate reality of the situation is that with the size of the team, we're only able to do so much, and new stuff has to be a priority. It's not our job to be making money first (although it is always a concern; we are a business after all, and we need to show that our team is valuable and worth keeping around) rather, it's to keep people excited for and engaged with the game. New content is always going to be more compelling in that regard - it gives people something to look forward to, speculate about, argue over, and eventually play (or play with, in the case of features.) I have to prioritize doing the things that buy us the most positive returns, and hope that we'll be able to work toward the resources to better include maintenance as well. John Stumme 18:40, 27 December 2010 (UTC)
GW Lead John Stumme gives a very detailed, thoughtful, and clear answer as to why reworking older content/fixing bugs/PvP syncing is on a lower priority than new content.
It's so nice when things are explained sanely and clearly, without being patronising or mysterious.
There are many, many company representatives out there (not just games folk) who could take tips from how Stumme answers questions.