FontShop UX fail

It is incredibly annoying to click a link in an eDM newsletter, be brought to the referring site, attempt to retrieve one's password because one is a senile nugget in a box of 20 mcnuggets, and to then be told that the email address the nuggetty one received the link at in the first place 'doesn't exist'.

So how did they send this nugget mail, anyway?!

1 response
"Thank you for letting us know. There are part of our site where you can subscribe to the Newletter without creating an account with us, which is what happened. If you would like me to create an account for you then I would be happy to do so. "

Ohhh...

Well, props to them for responding super fast (within 24 hours). But eek! It's still a UX Fail.

Perhaps if, along with / instead of 'This email address doesn't exist.' they could say, 'This email address doesn't appear to be in our database. You might have subscribed to our newsletter without signing up for an account. But hey, why not *sign up for one* now?